Changing Orders
Please ensure all information you enter on your purchase is correct. Should you find that an error has been made prior to receiving your dispatch email, please contact us immediately. Once orders are submitted we cannot guarantee any changes. Please ensure you enter the correct information and check your details before confirming your order.
Once your order has been dispatched with the address you have entered, we accept no responsibility for parcels being sent to the wrong address.
International Orders
If you’re one of our awesome international fans and fancy ordering from us, we can happily arrange this for you. Please send us an email and we can get a postage quote back to you. If you have any questions, please don’t hesitate to ask. Orders may be subject to local customs or import duty. Any associated costs are at your expense. If any order is returned to us due to non-payment or non-collection, any loss incurred by us will be on-charged to you.
Please enquire with your local authority for more information.
Availability / Backorders / Out of Stock
Ziba apologises for items that are out of stock. From time to time items listed may be in fact out of stock. However, should this occur we will advise you within 1 business day to offer a refund, or discuss placing the item on back order, otherwise we can help with an alternative product.
Promo Codes
If you are using a promo code, please ensure you check that it has been entered and that it comes off your total prior to making payment. We are not able to add promo codes retrospectively.
Exchange and Refund Policy
Please choose carefully as we do not offer exchanges or refunds if you change your mind.
If your item is the wrong size simply contact us within 14 days. We will exchange or refund your item provided the item and its packaging are in original condition, unused, unworn and with original tags attached, sale items excluded.
Should the item you wish to exchange not be available then we will process a refund.
To arrange an exchange please contact us via email zibalifestyle@gmail.com – we will supply you with a Return Authorisation (RA) number. We will also provide you with a return address to send your product.
Faulty Items
We make every effort to ensure that all items shipped to you are in perfect condition. In the unlikely event that you receive a faulty item, we will happily organise a replacement or a refund where a replacement cannot be provided.
Our Products
We want to showcase our products as accurately as possible in our photos. From time to time there may be slight colour variations of fabric due to lighting.
Privacy Policy
At Ziba Lifestyle we respect your privacy and are bound by the Australian Privacy Act 1988.
In accordance with the Privacy Act, Ziba will take reasonable steps to protect personal information collected by it from misuse and loss from any disclosure, modification or access including unauthorized access to that personal information.
Ziba will not disclose your personal information to any third party, unless it is for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and as otherwise allowed by the Privacy Act.
Ziba may disclose the personal information for the purposes of conducting its business, providing and marketing our services, communicating with you, managing and improving the services we provide and in complying with our legal obligations.
Ziba will only discuss your personal details with you. Should you require another person to enquire on your behalf regarding your personal information held by Ziba we need your consent prior to releasing information.
You can access your personal information held at Ziba any time by contacting us via email at zibalifestyle@gmail.com
